Why should I buy from Adventure Carry?
You, our customer, are our top priority. We care about your gear as much as you do. So we ensure that your purchase is packaged perfectly, sent promptly and gets to you safely. You get notifications every step of the way from purchase through to delivery. There are many great dealers in Australia, however we pride ourselves on our customer service and going above and beyond. We also care about your unboxing experience as we know that's all part and parcel of the excitement in receiving your new kit. Your experience doesn't just end there. We're also here for you for any post-purchase support, issues, questions or requests needed. Adventure Carry has your back. If you're still doubtful, you can trust the verified reviews from our customers at the bottom of this page.
How much is Domestic shipping?
Under $75 Regular Post: $7.00 (with tracking)
Over $75 Regular Post: FREE (with tracking)
Under $250 Express Post: $9.95 (with tracking)
Over $250 Express Post: FREE (with tracking)
We encourage most customers to select Express Post especially those who live in SA, WA or regionally. One day we hope to be able to offer Free Postage on all products, however at the moment our business is unfortunately unable to absorb the costs and remain viable.
How long does it take to receive my items?
Based on our observation of hundreds of parcels sent out, and considering the ongoing effects of the COVID 19 pandemic; Express post items are delivered within 1-3 days to Metro regions and 2-4 working days regionally. In comparison, Regular post which can take anywhere between 3-8 business days (for the furthermost parts of Australia) depending on Aus Post. Regular post can take a while to get to you if you live in WA or SA or regionally so it's suitable if you're not in a rush to receive your EDC purchase.
In summary - Go with express post to receive your items within a few days.
Where do you ship from?
Sydney Metro NSW. We endeavour to fulfill your items and get them to our local Post Office within 1 business day so your parcel gets to you as soon as possible.
Do you dropship your items?
No, absolutely not. We do not believe in that. All products that are in stock on our website are based on our current inventory which is stocked and shipped out of Sydney.
I haven't received my item, what do I do?
Don't worry - we always keep an eye on our orders from our end and open an investigation with Australia Post on your behalf if your item is taking longer to be delivered - which very rarely happens. If you haven't received your item yet and it has been over the estimated dates as specified by Australia Post here, contact us at firstname.lastname@example.org and we will open up a case for you if it hasn't already been opened up on our end.
There's something wrong with my knife / light / accessory.
As collectors ourselves, we know the disappointing feeling when you get your gear and it doesn't quite perform as expected. We back our products 100%, so if there is something wrong with your purchase then we want to resolve the issue for you, and will endeavour to make things right. Shoot us an email at email@example.com with any concerns. Please include your order number and as many details as possible regarding any issues.
We have direct working relationships with our manufacturers and pass on any feedback good or bad directly to them which they take on board seriously.
Are you authorised dealers of the products you sell?
100% Yes. The vast majority of the products we import come directly from the manufacturer, and in some cases sourced through licenced/authorised dealers.